Overview

At Soror’s, we take immense pride in offering high-quality, safe, and effective skincare products. As part of our commitment to hygiene and customer safety, we do not accept returns or refunds once a product has been sold. However, we understand that issues may arise during shipping. If you receive a damaged or defective product, we offer an exchange under specific conditions.

Please read our policy carefully before making a purchase.

Refunds

Due to the nature of our skincare products and for hygiene reasons, we do not offer refunds on any purchases. Once a product is delivered, it is considered final sale.

We encourage customers to review their orders carefully before confirming the purchase. If you have any questions about a product, feel free to contact us before placing your order.

Exchanges

While we do not accept returns, we are happy to exchange a product if it arrives damaged or defective. To be eligible for an exchange, please follow these guidelines:
• Report the issue within 48 hours of receiving your order.
• Provide clear images or a video of the damaged product along with its original packaging for verification.
• The product must be unused and in its original condition at the time of reporting.

Once your request is reviewed and approved, we will arrange for a replacement product to be sent to you.

To initiate an exchange, please contact our customer support at:
📞 Phone: 9353758943
📧 Email: sororsindia@gmail.com

Address: #5, 1st main road, Swapna layout, Abbigere, Bengaluru- 560090

Shipping returns

If your exchange request is approved, we will coordinate the return shipping process. The following terms apply:
• Our team will guide you on how to return the damaged product.
• Depending on the situation, we may arrange for a pickup or request you to ship the product back to us.
• Once we receive and verify the returned product, we will dispatch a replacement.

Note: Soror’s reserves the right to deny an exchange if the request does not meet our policy conditions.

Thank you for choosing Soror’s – where purity and quality always come first!

Need help?

Contact us at sororsindia@gmail.com or +91 93537 58943 for questions related to refunds and returns.